How should I take care of my clock?

Like all mechanical objects, your clock requires maintenance. We advise you to have your clock revised every eight to ten years. This way you will preserve the movement from excessive wear and ensure your clock remains in the best possible working order.
Regarding the case, minimum treatment is sufficient. Remove any dust with a soft, dry cloth. If the glass is dirty, you can use a window-cleaning product. In general, do not be overly excessive in cleaning as you might damage the varnish and gilding over time.

What should I do if my clock stops?

First of all, check that your clock is wound up on both sides. It happens more often than you might think that a “breakdown” is simply due to forgetting to wind up the clock. Next, check that your clock has not been moved, that it is correctly fitted. Finally, if the clock is sufficiently wound up and the fitting seems right, check to see if the hands are crossed. Sometimes one of the hands gets slightly bent and blocks the other one, making the clock stop.
If the clock still isn’t working, contact us!

Where should I get my clock repaired?

There’s only one answer: at a qualified clockmakers! Avoid handymen and amateur clockmakers because you risk seeing your clock coming back in an even worse condition. Repairing a clock is a complex job that can only be undertaken by a professional.
We repair, revise and restore all brands of Neuchâtel clocks. All our revisions have a three-year guarantee. Don’t hesitate to ask for a free estimate.

Where should I get my clock case repaired?

The repair of Neuchâtel clock cases requires experience and special skills, in particular for cases gilded with gold leaf. Our restoration workshop has more than 30 years experience in this domain and is one of the few in Switzerland that can undertake this kind of work. We will be happy to advise you on the possibilities of restoring your clock, and all you need to do is send us photos by e-mail.

Where should I go to buy one of your clocks?

All the clockmaker-jewellers in Switzerland can provide information about our clocks. However, only a few of them have a range of clocks in stock to show you. For that reason, if you are interested in buying one of our prized Yverdon or Eluxa clocks, it is better to get in touch with us directly. We will direct you to our closest partner.